Certificate for Deliverers of Conflict Management Training (1886)


The Security Industry Authority (SIA) requires trainers of Conflict Management to possess a separate teaching qualification that will enable them to deliver effective courses for Security Guards, Door Supervisors or CCTV Operators.

Candidates will deliver short sessions on a chosen section of the syllabus for Conflict Management Training using a variety of delivery methods including interactive scenarios. They will strive to involve learners actively and provide them with positive and constructive feedback on their performance. The candidates will also explore other aspects of teaching such as planning, preparation and assessment. To achieve this qualification, it is necessary to pass a multiple choice question exam on theory of Conflict Management, which will be taken during the course. Candidates can be exempt from the exam due to accredited prior learning.

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