Dealing With Conflict in the Workplace
One-day course, how to manage conflict at work
This conflict management in the workplace training is perfect if you're working with members of the public, you need to deal with conflict or difficult situations or you wish to teach others how to resolve conflict in the workplace. We cover everything you need to know so you can gain your certificate in managing conflict at work.
Our high-quality conflict management in the workplace training will help you:
- get your certificate in conflict management at work
- understand conflict and the risks that might apply in your workplace
- learn the latest techniques for handling conflict in workplace settings
- take correct action to reduce or exit high-risk conflicts
- make sure your workplace meets health and safety regulations
On our workplace conflict management course, you'll learn about the role of conflict management in creating a safe environment, how to carry out a conflict risk assessment, how to handle difficult behaviour, the importance of communication and much more.
Whether you're new to conflict management or you have experience of dealing with conflict in the workplace, you're sure to benefit from our conflict management courses.
Train at our venues or we'll come to you. Call us on: 0845 299 4049 or Contact Us to find out more.
| Training at your workplace for a group of people. |
Let us come to you.The cost of a course for up to twelve persons on your premises is £690 (VAT inc).Discounts available for smaller groups.Please contact us to arrange times and dates. Contact UsTel: 0845 299 4049
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Call us on 0845 299 4049 for upcoming course dates.
| Sample Conflict Management for Frontline Staff Training Programme | |
| 1. Introduction to conflict management 2. How to carry out a dynamic risk assessment 3. Self awareness 4. Positive and proactive skills in dealing with situations 5. Communication (verbal and non-verbal) skills |
6. Team work in conflict management situations 7. How to signal non aggression to others 8. Defusing and calming a conflict management situation 9. High risk conflicts. How to recognize these and how to exit from these types of situation 10. Post incident reporting and support |
Conflict management in the workplace training – background
The law on health and safety at work requires all employers to provide a reasonably safe working environment for staff, whether they work in the public sector or a private business. Training on dealing with conflict in the workplace can help to make sure that employers meet their duties under the Health and Safety at Work, etc. Act 1974.
Our team of experienced, competent and supportive conflict management tutors can help you achieve your certificate in a matter of weeks. We'll give you expert classroom tuition and guidance, as well as on-line support with written assignments.
Train at our venues or we'll come to you . Call us on: 0845 299 4049 or Contact Us to find out more.
What do you need for this course on handling conflict in workplace settings?
- ability to communcate with others
- ability to deal with written documents – i.e. read, understand, answer
- organisation skills
What's next?
After training on how to resolve conflict in the workplace, the next step is to gain a City and Guilds certificate in conflict management (1886 or 2886). These certificates can give you a better chance in the job market, or you might be able to move to a new area of work or gain a higher level of responsibility.
We run conflict management in the workplace training courses in London, Middlesex, Croydon, Guildford, Chelmsford, Milton Keynes, Chesterfield, Oxford, Slough, Swindon, Birmingham, Manchester, Essex, Peterborough, Leeds, Liverpool, Bradford, Sheffield, Blackpool, Leicester, Portsmouth, Southampton, Bournemouth, Brighton, Norwich, Newcastle, Cardiff, Bristol, Plymouth, Glasgow, Swansea, Reading, Edinburgh, Aberdeen, Belfast, Oxfordshire, Warrington and Norwich.
Train at our venues or we'll come to you . Call us on: 0845 299 4049 or Contact Us to find out more.