Conflict Management for Frontline Staff

One-day course. Level 2 Award in Conflict Management

This course is perfect if you're working with members of the public, if you need to deal with conflict or difficult situations or if you wish to show others how to resolve conflict in the workplace. We cover everything you need to know so you can gain your certificate in managing conflict at work.

Conflict_management

This course is for any frontline staff, including :

  • receptionists
  • health workers
  • transport staff
  • teachers
  • retailers
  • hotel staff
  • restaurant workers
  • school staff

 

Our high-quality conflict management in the workplace training will help you:

  • learn the latest techniques for handling conflict
  • take corrective action to avoid high-risk conflict situations
  • understand conflict and the risks that might apply in your workplace
  • gain confidence in dealing with conflict situations
  • learn great teamwork skills to keep your workplace safe
  • how to carry out conflict management risk assessments
  • make sure your workplace meets health and safety legislation

 

On this conflict management course, you'll learn about the role of conflict management in creating a safe environment, how to calm a situation, how to handle difficult behaviour, the importance of communication and much more.

Our team of experienced and qualified tutors will guide you through the course in a fun and engaging manner, ensuring that you not only pick up useful skills and techniques but also gain a nationally recognised qualification. Everybody who completes the course successfully is awarded the Level 2 Award in Conflict Management qualification.

Whether you're new to conflict management or you have experience of dealing with conflict, you're sure to benefit from our conflict management training.

Offer: Up to 10 people at your premises just £750 + VAT (from £75 each)

Train at our venues or we'll come to you. Call us on: 0845 299 4049 or Contact Us to find out more.

We come to you - save time, effort and money

In-house training:

Is totally flexible

Saves time & money

Very convenient

Great for team spirit

Up to 10 people at your premises £750 + VAT (from £75 each)

CONTACT US

One place at our training centre is £99 + VAT

SEE DATES BELOW

Call us on 0845 299 4049 for upcoming course dates.

Sample Conflict Management for Frontline Staff Training Programme
1. Introduction to conflict management
2. Proactive skills in dealing with situations
3. Defusing and calming a conflict situation
4. Team work in conflict management situations
5. How to carry out a dynamic risk assessment
6. Communication(verbal and non-verbal) skills
7. How to appear calm and helpful
8. High risk conflicts – how to recognize these and how to exit from these situations
9. What to do after a conflict

Conflict management in the workplace training – background

The law on health and safety at work requires all employers to provide a reasonably safe working environment for staff, whether they work in the public sector or a private business. Training in dealing with conflict can help to make sure that employers meet their duties under the Health and Safety at Work, etc. Act 1974.

We run conflict management in the workplace training courses in London, Middlesex, Croydon, Guildford, Chelmsford, Milton Keynes, Chesterfield, Oxford, Slough, Swindon, Birmingham, Manchester, Essex, Peterborough, Leeds, Liverpool, Bradford, Sheffield, Blackpool, Leicester, Portsmouth, Southampton, Bournemouth, Brighton, Norwich, Newcastle, Cardiff, Bristol, Plymouth, Glasgow, Swansea, Reading, Edinburgh, Aberdeen, Belfast, Oxfordshire, Warrington and Norwich. 

Train at our venues or we'll come to you . Call us on: 0845 299 4049 or Contact Us to find out more.

 

This course is approved by:

highfieldABC

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