Terms & Conditions

The following exclusions apply to the refund policy stated above:
Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at Carlton Training Ltd’s discretion and with a prior written agreement. Services (e.g. training) that have already been provided.

If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.   When making discretionary refunds Carlton Training Ltd. reserves the right to withhold monies equivalent to any fees charged by a third party in respect of the refund and original payment.  Third parties include but are not limited to, credit card companies, banks, financial institutions and online payment systems.

If you wish to order training which may only be purchased by persons of a certain age, you may be asked when registering on the website to declare that you are of the appropriate legal age to purchase the items.  Candidates on age-restricted courses may also be required to produce proof of age.

If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order.

In order to keep colleagues and trainers safe, you must ensure that your premises, staff and visitors comply with all current legislation regarding health, safety and welfare.
Requirements for all course locations where our staff visit:

  1. Adequate space for social distancing of 2 meters between people, both in the training room and elsewhere.
  2. Adequate handwashing facilities, to include hot water and soap. These facilities to be regularly disinfected.
  3. Training room/s must have openable windows to provide adequate ventilation.
  4. Suitable face coverings to be provided for all those on the training course and elsewhere on the premises.
  5. Hand sanitiser to be provided in the training room.
  6. Hard surfaces in training room/s to be disinfected, minimum daily (including door handles, push buttons, window handles and desks).
  7. Have a documented Covid19 risk assessment and an up to date plan in case there is a COVID-19 outbreak. Provide these documents in advance of the course to Carlton Training Ltd.
    Requirements for training course candidates:
  8. All candidates must wear a suitable face covering over their mouth and nose at all times in the training room/s. This applies at all times, including before and after training and during breaks.
  9. No food or drink to be consumed in the training room/s.
  10. Candidates must maintain social distancing of 2 meters at all times.
    Special measures:
  11. We reserve the right to remove from the course any candidates not adhering to face covering or social distancing requirements. No refund will be due.
  12. Any premises or training room not complying with the measures above will result in the course being cancelled. No refund will be due.

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