Terms & Conditions

The following exclusions apply to the refund policy stated above:
Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at Carlton Training Ltd’s discretion and with a prior written agreement. Services (e.g. training) that have already been provided.

If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.   When making discretionary refunds Carlton Training Ltd. reserves the right to withhold monies equivalent to any fees charged by a third party in respect of the refund and original payment.  Third parties include but are not limited to, credit card companies, banks, financial institutions and online payment systems.

If you wish to order training which may only be purchased by persons of a certain age, you may be asked when registering on the website to declare that you are of the appropriate legal age to purchase the items.  Candidates on age-restricted courses may also be required to produce proof of age.

By ordering you confirm that you are liable for all costs incurred by Carlton Training Ltd in dealing with any fraud or plagiarism by you or the candidate/s for whom you purchase the course.

If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order.

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